Location: Tysons Corner, VA
Thomas F. Dungan III
Management Concepts Inc. has a library of more than 400 courses in seven domain areas. “While our courses are industry-leading, the real innovation we have displayed is in how we utilize existing third-party technology to deliver classes in a new way,” says Thomas F. Dungan III, CEO of Management Concepts.
Words of Wisdom: “Listen to your customers, understand what pain they’re having, and work to find a solution that meets that need.”
In mid-2015, Management Concepts introduced a new way to deliver its classroom training, called Remote Experience. “For many years prior, we had developed online and virtual classes, but we realized that clients really prefer and enjoy the experience that a live, in-person class provides,” says Dungan. Management Concepts outfitted several classrooms at its facilities with the equipment needed to hold a live class, as well as cameras and drop microphones to allow for one-way video and two-way audio. Students in the classroom see no difference, and students participating remotely from their home or office are able to hear and see the instructor and other students, as well as participate via audio.
“We often hear from our government clients that while they have the money to train their employees to keep skills current, they do not have the travel budget to fund the travel to a training location,” says Dungan. “The real value of Remote Experience is that we address this need.”