President and CEO
Location: Charlotte, NC
Bojangles’, Inc. first began ingraining a strong culture in its restaurants and support centers 10 years ago. The push started with the clarification of the company’s vision and values, and culminated in a 24-page book and a seven-part accompanying video series. Through these materials, all members of the Bojangles’ team learn to become servant leaders, and to deliver consistent service to both internal and external customers every day. This, says Clifton Rutledge, has created a family atmosphere, especially within the company’s support center. Bojangles’ gives back to its employees by working to promote from within first, and offering paid time off to hourly restaurant employees who work a minimum average of 24 hours per week.
“Our intentional, consistent investment in developing our culture results in lower-than-average employee turnover in our restaurants, exceptional tenure at our support center, and levels of customer service that have shown strong increases.”