Location: Malvern, PA
Feng (Frank) Li
PUTTING CLIENTS FIRST
Alliance Pharma, Inc.’s business philosophy is simple, says president Feng (Frank) Li: “We put our clients first and strive to build a trusted partnership by offering top-quality service, competitive pricing and quick turnaround time. We also strive to maintain the highest standards of professional ethics, scientific excellence and regulatory compliance.” Alliance Pharma is a contract research organization specializing in drug metabolism, pharmacokinetic testing and bio-analytical services for both small and large molecules. To build its reputation in the industry, the company works to give its clients what they want and expect, give its employees a sense of meaning and make sure it is known for its expertise.
Quick Tip: “A satisfied customer is the best business strategy of all.” Michael LeBoeuf
Li says the company’s greatest growth factor is its ability to remain agile, adaptive and responsive to shifting customer needs. As part of its dedication to remaining flexible, Alliance Pharma maintains a passionate team, and focuses on empowering all employees to reach their full potential. This, in turn, benefits the clients. “What our employees do day in and day out to create value for our clients strongly determines whether we succeed or fail. Effective communication — the true lifeblood of a successful organization — ensures a high flow of information so everyone and everything is connected,” says Li.